💳 Refunds

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Refunds will be approved according to the provider terminal permissions.

In some cases the credit card company will give the business owner an AuthNum (authentication number) to use it in the refund so it will be successful.

If a certain refund is not approved executed from iCredit system, it is possible to contact the transaction provider credit card company and make it from there.

To add the process a document/receipt refunds - go to here

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UPAY terminals users - contact the iCredit technical team to check possible refunds.

How was the Original Transaction Charged?

Payment Page

Through methods GetUrl/CreateSale or using a static payment page

CancelSale - The method will cancel the original sale simply and quickly.

In the request:

• Send the original sale identifier in parameter "SaleId" or "SalePrivateToken".

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This process is suited for full refund - will cancel both payment and document/receipt.

Direct Payment Only

Through method ChargeSimple or from Rivhit system/Direct Payment iFrame

ChargeSimple - The method will send a direct refund.

In the request:

• Credit card or saved token

• Send the parameter "TransactionType" = 51

• The refund transaction amount should be sent as positive (without -)

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This process is suited for any type of original payment - for partial or full refund.

Transaction Reports

The refund transaction will be added to iCredit transactions report - with status "refund".

In case of CancelSale method the status of original sale that refunded will be changed from charged (חויבה) to cancelled (בוטלה)